Q: I have an online account, but I can’t log in with my password. What should I do?
A: For privacy reasons, we do not store your passwords. Therefore, when we launched our new site, we could not copy your passwords over. If this is your first time logging in to the new website, go to the Forgot Your Password page to reset your password. If that does not work, please contact us, and we can help you through this process.
Q: I have a Company Account and want to set up credit terms with FUJIFILM Irvine Scientific. How do I do that?
A: Fill out our credit application, and customer service will contact you to complete the process.
Q: Can I add addresses or change addresses in my Address Book?
A: Each account can only have one billing address but can have as many shipping addresses as needed. You can create shipping addresses in your account, but once you enter them, you cannot change them. If you need to change any of the addresses on your account, please contact us.
Q: Should I create a New Customer or a New Company Account? What’s the difference?
A: There are three reasons why you might want to create a new Company account:
- If you want to add more buyer accounts to your account. With a company account, you can add more users to your account and manage them.
- You want to set up a credit line and make purchases with a PO.
- You have custom pricing or want to negotiate custom pricing on products.
Please note that Company account requests and credit applications need to be reviewed and approved first. If this does not apply to you, and you want to make purchases right away with a credit card, please set up a new Customer account.