Sr. Customer Service Representative

Customer Service/Support | Santa Ana, CA

Job Description:

We are hiring a Senior Customer Service Representative. The Senior Customer Service Representative will be responsible for providing superior customer service by focusing on the individual needs of each customer or distributor, directly or through other team members, promoting long-term relationships and loyalty.

Responsibilities:

  • All duties performed by a Customer Service Representative in addition to the following:
    • Communicating directly with domestic and international customers and distributors to investigate and answer inquiries regarding pricing, product availability, order status, and other order related communication
    • Collaborating with manger, supervisor, team members and other departments to coordinate the efficient and accurate processing and shipment of domestic and international orders, standing orders, custom orders and Express Media custom prototypes
    • Preparing all pertinent documentation for shipping and exporting products outside of the U.S.
    • Ensuring compliance with US and International shipping documentation requirements
    • Initiating return goods authorization, replacements and credits and any freight claims required for damaged or lost product in transit
    • Mentoring and guiding junior team members and helping ensure that they follow best practices
    • Participating in more complex and difficult work

Experience/Education:

  • High school diploma or equivalent
  • Minimum of 3 years of domestic or international customer service order processing and export documentation
  • Customer Service Representative role
  • Current export requirements and documentation and general exporting principles
  • Communication/public relations knowledge
  • General business administration practices, including typing, MS Word, Excel and Outlook
  • Must be organized with the ability to follow up on open issues and see them through to closure
  • Ability to speak, read, and write English
  • Bi-lingual in a European language desirable
  • Good oral and written communication skills

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Principals only. No recruiters please.

FUJIFILM Irvine Scientific is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law.

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