Marketing Support Specialist

Marketing | Santa Ana, CA

Job Function:

We are hiring a Marketing Support Specialist – Assisted Reproductive Technology (ART). The Marketing Support Specialist will provide support in all functions in the marketing of ART products. The person in this role will work as an interface between marketing and necessary internal departments to support the Product Line Manager in achieving objectives.

Job Duties:

  • Marketing support for ART product line
  • Handle customer inquiries and follow-up regarding product information, orders, samples etc.
  • Maintain customer relations through direct mail, email and phone contact
  • Create and maintain Excel files for new customers and new products
  • Organize and maintain competitor information
  • Process customer complaints
  • Prepare and route any regulatory paperwork that is required (DCRs etc.)
  • Assist in maintaining website
  • Assist with individual projects (i.e. Product training manuals, brochures, product reports)
  • Assist in creating promotional campaigns
  • Assist Marketing Communications with the preparation for tradeshows and customer events
  • Assist in the organization of the Scientific Advisory Board meetings
  • Assist in the organization and management of global vitrification workshops
  • Assist with the management of documentation for the IDE for oocyte vitrification; this includes maintaining the document activity log, sending documents to potential clinical sites and collecting data from clinical sites

Experience/Education:

  • Associate’s Degree in Biology, Chemistry, or Marketing required; Bachelor’s Degree preferred
  • 1-2 years of experience in a marketing support position within biotech/medical device industry
  • Technical background and/or sales experience appropriate to the specific needs of the product line
  • Knowledge of technical information, product information, customer support services, general computer skills
  • Word processing, ACT database management and Excel skills preferred

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Principals only. No recruiters please.

FUJIFILM Irvine Scientific is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law.

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