Responsiveness, commitment, and collaboration— it’s all intrinsic to every partnership we make. From delivering ART solutions designed to help optimize clinic workflows to providing a tailored service experience that exceeds your expectations, we’re working with you to support healthy futures— from retrieval to realization.
Service Goal: A Zero Error Environment
Over the past year, our new Commercial Operations department, which includes customer service, has had an ambitious goal of zero errors per month. To achieve this goal, we’ve made changes striving for a seamless and frustration-free customer experience.
- Continual improvement of key performance indicators, such as reduction of order entry errors
- Company-wide and peer-to-peer recognition for excellence
- New personnel accountable to tracking, fulfilment, and communication of product availability
- Daily stand-up meetings to align communication
- Assigned Customer Service Representatives to specific regions, allowing them to get to know you and work as partner with sales
Interview Blog Post
For a closer look at how ALL IN has already made an impact in our day-to-day operations we have an in-depth blog post featuring Commercial Operations Director, Jim O'Brien. In it, he will discuss the importance of a zero-error environment and cultivating a customer-centric approach to support our customers around the world.
Check back next month to read more.