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ON SERVICE

Responsiveness, commitment, and collaboration— it’s all intrinsic to every partnership we make. From delivering ART solutions designed to help optimize clinic workflows to providing a tailored service experience that exceeds your expectations, we’re working with you to support healthy futures— from retrieval to realization.  

Service Goal: A Zero Error Environment

Over the past year, our new Commercial Operations department, which includes customer service, has had an ambitious goal of zero errors per month. To achieve this goal, we’ve made changes striving for a seamless and frustration-free customer experience. 

  • Continual improvement of key performance indicators, such as reduction of order entry errors
  • Company-wide and peer-to-peer recognition for excellence
  • New personnel accountable to tracking, fulfilment, and communication of product availability 
  • Daily stand-up meetings to align communication
  • Assigned Customer Service Representatives to specific regions, allowing them to get to know you and work as partner with sales

Interview Blog Post

For a closer look at how ALL IN has already made an impact in our day-to-day operations we have an in-depth blog post featuring Commercial Operations Director, Jim O'Brien. In it, he will discuss the importance of a zero-error environment and cultivating a customer-centric approach to support our customers around the world.

Check back next month to read more.

For a closer look at how ALL IN has already made an impact in our day-to-day operations, check out our latest blog post featuring members of our Assisted Reproductive Technology leadership team. In it, they discuss the importance of a zero-error environment and cultivating a customer-centric approach to support our customers around the world.

Read Blog Post

ALL IN means creating an elite level of service to our customers across all FUJIFILM Irvine Scientific entities. I am really proud of our Customer Service team - everyone wants to do their best and will lend a helping hand to ensure that level of service is maintained throughout the department. They are not working to just see improvement but to achieve excellence.”

- Jim O’Brien, Director Commercial Operations- Medical Business Unit


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