Items ordered are shipped within 48 hours of receipt of the order. Partial shipments may be made when complete orders cannot be shipped. If partial shipments are not acceptable, indication should be made at the time the order is placed.
Orders are shipped via best way unless otherwise specified. We routinely ship via FedEx® and UPS®. To avoid possible damage when shipments are made near a weekend or holiday, we ship frozen or cold packaged products on Monday, Tuesday, or Wednesday. We will not accept responsibility for shipments made contrary to our normal shipping schedule.
Special shipping requirements must be clearly indicated at the time an order is placed. Shipments are FOB origin, freight prepaid. Title to the items sold passes to the purchaser upon delivery of the items to the carrier.
Perishable Product Packaging
Perishable products will be packed as appropriate in insulated cartons for safe arrival. A packaging charge will be added as a separate item on our invoice when products require dry ice or cold packaging. We will not accept responsibility for shipments packaged contrary to our procedures at the customer's request.
Shortages and Damages
If a shortage occurs in any shipment received from IRVINE SCIENTIFIC, please notify our Customer Service Department within three business days for a Credit or Replacement Product. Otherwise, the order will be considered complete. IRVINE SCIENTIFIC provides assistance with filing claims for loss or damaged product. Please keep all packing materials and containers for inspection by the carrier.
Cancellation of custom prepared products will not be accepted after manufacturing has begun.
A Return Goods Authorization number and shipping instructions must be obtained from our Customer Service Department prior to returning any product. All product must be returned in good condition and is subject to a handling and restocking charge of 20 percent plus freight. No product may be returned after 30 days. Where spoilage occurs in transit, please advise Customer Service and request instructions immediately upon receipt of the shipment. Credit will not be issued on any items that are returned without prior authorization.
Unless otherwise indicated, the products listed herein are for purposes described only. They are not to be used for administration to humans or for drug purposes. Nothing disclosed herein is to be construed as a recommendation to use products in violation of any patents. The information presented is believed to be accurate. However, said information and products are offered without warranty or guarantee since the ultimate conditions of use and the variability of the materials treated are beyond our control. We cannot be responsible for patent infringements or other violations that may occur with the use of these products. Please refer to most current catalog for our latest shipping policies.