Ordering, Shipping, Recycling
Telephone, FAX, and mail orders are accepted. Please include a purchase order number and your telephone number on all orders. Confirming purchase orders are NOT required on phone orders. If a confirming purchase order must be sent, be sure it is clearly marked - "CONFIRMATION, DO NOT DUPLICATE".
To order, call 800-577-6097
Place orders for items in this website with:
Attention: Customer Service Department
1830 E. Warner
Santa Ana, CA 92705, USA
Customer Service Hours: 7:00 a.m. to 5:00 p.m. (Pacific Time)
Customer Service: 1.800.577.6097 (Direct Line)
General Inquiries: 1.800.437.5706
Facsimile: 1.949.261.6522 (24 hours)
All international orders must be pre-paid prior to shipment. Payment must be made in U.S. Funds drawn on a U.S. Bank or by direct wire transfer.
Your Customer Service Representative can provide you with the wire transfer instructions.
Please add $20 to your wire transfer amount to cover bank fees. An additional export documentation fee will be added to orders shipped outside of the United States.
Find a distributor of Irvine Scientific products in your area.
Lot Reservation Policy
Unless otherwise indicated, samples are provided at no charge for the purpose of testing a particular lot. Reserved lots will be held for up to four weeks from the date the sample is shipped.
The lot reserve will be automatically cancelled at the end of the four weeks unless otherwise notified. Upon completion of your testing, a purchase order for the amount reserved is required to secure the lot. The lot will be held for a period of up to 1 year, with a minimum of 25% of the total volume ordered quarterly.
For more information or to request a sample shipment, Please call customer service at: 1.800.577.6097 or 1.949.261.7800
Pricing and Terms
Irvine Scientific reserves the right to change prices without notice. Any price reduction will automatically apply to your invoice. To obtain a copy of our current price list, please fill out our Catalog Request Form. Invoices are due in net 30 days in U.S. dollars. A finance charge of 1.5 percent per month (annual percentage rate of 18 percent) will be charged to past due accounts.
Quantity discounts are available on Standing Orders. Products can be bulk packaged in custom sized containers at specially quoted prices. Quotations can be obtained by contacting your Territory Manager.
Items ordered are shipped within 48 hours of receipt of the order. Partial shipments may be made when complete orders cannot be shipped. If partial shipments are not acceptable, indication should be made at the time the order is placed.
Orders are shipped via best way unless otherwise specified. We routinely ship via FedEx® and UPS®. To avoid possible damage when shipments are made near a weekend or holiday, we ship frozen or cold packaged products on Monday, Tuesday, or Wednesday. We will not accept responsibility for shipments made contrary to our normal shipping schedule.
Special shipping requirements must be clearly indicated at the time an order is placed. Shipments are FOB origin, freight prepaid. Title to the items sold passes to the purchaser upon delivery of the items to the carrier.
Perishable Product Packaging
Perishable products will be packed as appropriate in insulated cartons for safe arrival. A packaging charge will be added as a separate item on our invoice when products require dry ice or cold packaging. We will not accept responsibility for shipments packaged contrary to our procedures at the customer's request.
Shortages and Damages
If a shortage occurs in any shipment received from IRVINE SCIENTIFIC, please notify our Customer Service Department within three business days for a Credit or Replacement Product. Otherwise, the order will be considered complete. IRVINE SCIENTIFIC provides assistance with filing claims for loss or damaged product. Please keep all packing materials and containers for inspection by the carrier.
Cancellation of custom prepared products will not be accepted after manufacturing has begun.
A Return Goods Authorization number and shipping instructions must be obtained from our Customer Service Department prior to returning any product. All product must be returned in good condition and is subject to a handling and restocking charge of 20 percent plus freight. No product may be returned after 30 days. Where spoilage occurs in transit, please advise Customer Service and request instructions immediately upon receipt of the shipment. Credit will not be issued on any items that are returned without prior authorization.
Unless otherwise indicated, the products listed herein are for purposes described only. They are not to be used for administration to humans or for drug purposes. Nothing disclosed herein is to be construed as a recommendation to use products in violation of any patents. The information presented is believed to be accurate. However, said information and products are offered without warranty or guarantee since the ultimate conditions of use and the variability of the materials treated are beyond our control. We cannot be responsible for patent infringements or other violations that may occur with the use of these products. Please refer to most current catalog for our latest shipping policies.
Irvine Scientific is concerned with the environmental impact of our packaging materials. Effective re-use and recycling of these components depends on you. Please use the following guidelines to help us protect our environment:
Glass-Type 1 Borosilicate
Re-use: Autoclave or expose to dry heat (121C for 15 min. 15 psi.)
Recycle: Not currently recyclable
Re-use: Disinfect with bleach or quaternary ammonium base then rinse 3X with DI water
Recycle: Disinfected bottles can be recycled with consumer PETE (soda bottles) Incineration (results in CO2 + H2O)
Re-Use: Disinfect as above
Recycle: Disinfected bottles can be recycled with consumer HDPE
Re-use: Packaging Material
Recycle: Local Recycling Center
Polystyrene Foam (EPS) CFC Free
Re-Use: Deliver to commercial packaging outlets (i.e. Mail Boxes Etc.) for reuse
Recycle: Recycle EPS. Recycling Hotline 800/944-8448 for the nearest collection site
- PETG is PolyEthyleneTerephthalate Copolyester, Glycol modified
- PETE is PolyEthyleneTerephthalate (Consumer Grade)
- HDPE is High Density PolyEthylene
- PTFE is PolyTetraFluoroEthylene
A Return Goods Authorization number and shipping instructions must be obtained from our Customer Service Department prior to returning any product. All product must be returned in good condition and is subject to a handling and restocking charge of 20 percent plus freight. No product may be returned after 30 days.
Where spoilage occurs in transit, please advise Customer Service and request instructions immediately upon receipt of the shipment. Credit will not be issued on any items that are returned without prior authorization.
Irvine Scientific will build relationships with its customers and suppliers to ensure quality is never compromised. Irvine Scientific will continue to focus on what has made them a leader in the industry… their dedication to excellence achieved by understanding and anticipating the culture media and related needs of their customers and setting the standard in meeting these needs. Irvine Scientific will do so in conformance with its quality system and all applicable standards and regulations addressing assurance of quality.